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Retail & Customer Support

Creator & Affiliate Program 🚀

Join Our "Glow" Program 🌟 — If you love spreading joy and have a community of 5,000+ followers on TikTok or Instagram, we’d love to have you onboard! By joining us, you will receive an exclusive trackable link to share the magic, and for every successful order placed through your referral, you will earn up to 20% commission as a reward for your support. 💰 Partnering with Lululuck means growing alongside a brand founded by a JHU alumna & former VC, dedicated to bringing "healing" moments to the world with intention and responsibility. 🐾

685 Market Street
San Francisco, CA 94105,
United States

🕒 Opening Hours (GMT+8):
MON to SAT: 9:00 AM - 10:00 PM
SUN: 10:00 AM - 6:00 PM

FAQs

Q: What exactly is a "Lucky Scoop"? 🎁

A: It’s a fun, mystery-filled experience! We use a heart-shaped scoop to gather a variety of high-quality stationery, toys, or accessories based on your selected theme. Each scoop is unique, and you never know exactly which "treasures" you'll find until you open your package.

A: Absolutely! If you select the "Packing Video" service at checkout, we will record a personalized video of your order and post it on our TikTok/Instagram. Videos are usually uploaded within 2-4 days after your order.

A: We’d love to tailor it for you! Feel free to leave your preferences in the "Note" section on the cart page—whether it's a character you love or a color you'd like to avoid—and we’ll do our best to make it perfect.

A: Every order is hand-packed with care. Under normal customs clearance, most packages are delivered within 7-15 days, with the majority arriving around 10 days.

A: Please check your spam folder first. If it's still missing, there might be a typo in the email address provided. Contact us, and we'll look it up for you.

A: This is our silent promise: 100% of customer tips are donated directly to animal rescue organizations. Your generosity helps provide food, shelter, and medical care for furry friends in need.

A: We accept Shopify Pay, PayPal, and all major credit cards including Visa, Mastercard, and American Express. If payment fails, we suggest trying a different card or using PayPal.

A: Ting is the founder of Lululuck, a Johns Hopkins University (JHU) alumna and former VC investor. She started this brand to bring "healing" moments to life through intention and responsibility.