A: It’s a fun, mystery-filled experience! We use a heart-shaped scoop to gather a variety of high-quality stationery, toys, or accessories based on your selected theme. Each scoop is unique, and you never know exactly which "treasures" you'll find until you open your package.

A: Absolutely! If you select the "Packing Video" service at checkout, we will record a personalized video of your order and post it on our TikTok/Instagram. Videos are usually uploaded within 2-4 days after your order.

A: We’d love to tailor it for you! Feel free to leave your preferences in the "Note" section on the cart page—whether it's a character you love or a color you'd like to avoid—and we’ll do our best to make it perfect.

A: Every order is hand-packed with care. Under normal customs clearance, most packages are delivered within 7-15 days, with the majority arriving around 10 days.

A: Please check your spam folder first. If it's still missing, there might be a typo in the email address provided. Contact us, and we'll look it up for you.

A: This is our silent promise: 100% of customer tips are donated directly to animal rescue organizations. Your generosity helps provide food, shelter, and medical care for furry friends in need.

A: We accept Shopify Pay, PayPal, and all major credit cards including Visa, Mastercard, and American Express. If payment fails, we suggest trying a different card or using PayPal.

A: Ting is the founder of Lululuck, a Johns Hopkins University (JHU) alumna and former VC investor. She started this brand to bring "healing" moments to life through intention and responsibility.