Product Details
x🧸Your Preferences
You can leave your color or character preferences, or items you'd like us to avoid (for example: no makeup), in the Preference Notes box on this page or during checkout.
We’ll do our best to match your preferences whenever possible. However, as every Lucky Scoop is a surprise assortment, specific requests cannot be guaranteed. 💖
🎥 Want a Personalized Packing Video?
If you add the Social Media Packing Video, our team will film your order while packing and may share the video on our TikTok or Instagram.
If you do not add this service, your order will simply be packed and shipped normally without a video recording.
No matter which option you choose, all orders are carefully curated and packed according to our Lucky Scoop rules to ensure a fair and genuine surprise experience. 💖
🌷 Friendly Reminders
- Mystery Scoops are final sale (no refunds or returns unless damaged).
-
Please make sure your shipping address and phone number are accurate when placing your order.
If you live in an apartment or residential building, remember to include your unit number and floor details to ensure smooth delivery of your package.
- All items are randomly selected — if you prefer to pick, this may not be your vibe 😉
- Every order is packed with patience, care, and love from Team LuluLuck 💖
🚚 Shipping Info
- Processing: 3–5 business days
- Standard delivery: 10–30 days (varies by region)
💬 Customer Care
Got questions or wish notes? We’re here for you anytime!
📧 Email: service@lululuck.com
📱 WhatsApp: +1-7032161895
We’ll reply within 24 hours 💌
Return & Refund Policy
Due to the nature of our products, all Lucky Scoop items are considered final sale.
Each Lucky Scoop is a customized, surprise-based experience, curated specifically for each order. For this reason, we are unable to accept returns or exchanges once an order has been placed.
That said, your experience matters to us.
Shipping & Return
xReturns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
- Choosing a selection results in a full page refresh.